Web Support Officer

We are looking for a highly efficient person to provide support and training for websites and applications using latest web technologies. The successful applicant will join a team that works collaboratively to develop and maintain dynamic, web based applications and provide first class customer service to our clients.


  • Understands current website WCAG Web Accessibility Standards requirements.
  • Provide support and assistance to CMS users (phone and email) and web team.
  • Responsible for undertaking content migration and QA testing of websites.
  • Supports the preparation and delivery of CMS documentation and training to internal and external users.
  • Manages website audits, domain management, DNS management and general administration of websites and the CMS platform
  • Provides a good customer service experience in providing website support to client
  • Provides monthly website reports and analytics internal and external
  • Works well in a team environment and collaborates with the team

Skills and Attributes:

  • Demonstrates working knowledge of HTML and CSS/SASS languages.
  • Demonstrates working knowledge of JavaScript / JavaScript frameworks and common front-end web libraries and frameworks such as Bootstrap
  • Demonstrates working knowledge of CMS platforms
  • Prioritises multiple tasks effectively
  • Excellent communication skills and customer service
  • Excellent attention to detail

Salary Range: $45-50K plus superannuation.

Applications close: March 2, 2020

Please forward applications to careers@marketcreations.com.au