”At 4am on December 22nd, 2017, I received a call that our office was on fire. I immediately put an email into Market Creations to start the process rolling to get access to our systems as Christmas is our busiest time of the year. Our system was 100% saved via overnight cloud backups (3 actually since last data input) and stored in Market Creations Data Centre.

By 6am, Market Creations put a Disaster Recovery Plan into action. Working closely with our business specific software vendors, Market Creations restored our servers in the cloud and back to operations by 3pm, without any loss of data. With our servers restored in the cloud, we were able to work from several locations and keep other parts of the business working, despite the fact that our premises had burnt to the ground.

By the end of the day, we had an interim office setup with access to our cloud hosted servers and cloud hosted phone system. Since the incident, this interim setup of cloud hosted services has become our permanent ICT infrastructure.

Market Creations were so professional and understanding in a devastating situation. The speedy recovery and access to our financial systems meant we could start the insurance process right away without any delays. We can’t thank them enough for making a seemingly hopeless day have a silver lining by the end.”

Jarrod Steel
Chief Financial Officer | Geraldton Fish Markets | Golden West Ice