ICT VOIP

“The knowledge and expertise of the team at Market Creations are phenomenal and provided us with the assurance required when transitioning into new technology solutions.

They are fantastic at taking technical information and relaying it to us in ways we clearly understand and can see the direct benefits for our business. Connecting to the cloud was a big step for us, especially considering that Toyota uses its own unique platforms. Market Creations took the time to understand these requirements. They provided accommodating and strategic recommendations in how we should best move forward. Now we can connect to our systems from anywhere and that provides a huge advantage for our team.”

Zane Clark | Financial Controller | Geraldton Toyota

IP Telephony
(VOIP)

Connect, collaborate and communicate
with a single unified IP Telephony service

What is IP Telephony?

IpTel, also called PBX IP Telephony is a way of replacing old onsite PABX systems with a cloud-based phone system. Taking advantage of the internet, the phone system is made digital using voice over IP (VOIP). This provides minimal up front costs coupled with the latest features to suit all modern organisation requirements.

PBX stands for Private Branch Exchange, meaning your organisation has a private phone network where they can communicate internally as well as externally.

How Does IP Telephony Work?

IP telephone systems use the Internet Protocol (IP) or other digital protocols to transfer voice communications over the internet.

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IPTel solutions in Perth and regional WA

The Market Creations ICT team will provide a customised IPTel/VoIP solution for your organisation. Our team operates from Perth and Geraldton offices and we travel extensively throughout metropolitan Perth and regional Western Australia delivering ICT solutions throughout the State. Our clients can expect customised IPTel solutions fit for purpose for their organisation. Our service means we check your site, wherever you are in Perth or Regional WA, sit down with you to review your technical requirements, and provide a quote detailing all the IPTel technical features that will suit your organisation.

For more information

about IPTel in your area

Speak with our ICT team

For your organisation

Get a quote

Why switch to IP Telephony?

The benefits of IPTel /VoiP for your organisation are numerous, and one clear stand out is cost considerations related to infrastructure and monthly telecommunication bills.
Modern IPTel/VoiP solutions allow the system to run on existing, non-proprietary hardware as well as low-cost machines.

Cost

Send calls over the internet and bypass
long-distance charges or call by minutes.

Scalability

Unrestricted number of phone lines and time spent on outgoing calls.

Access

It is online, meaning it can work anywhere
in the world.

Versatility

Increase efficiency and productivity with features that suit you.

Integration

IPTel easily integrates into existing infrastructure to help boost productivity.

Conferences

Video conference with clearer images than conventional video conferencing techniques.

Switch today

IPTel has ushered in the development of unified communications solutions which can provide a complete communications package all in one, run over a single network and on one platform.

This means that organisation's can easily manage calls, use video conferencing, collaborate, chat and more through a single service.

These solutions have also allowed users to make VoIP telephone calls through their smartphones and computers, either with the use of apps or web clients.

Enjoy great features with IPTel

Advanced Call RoutingSet up a virtual customer service centre, allow callers to reach the right person or auto route callers to the right department wherever they may be in Western Australia.

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Auto AttendantYour digital receptionist, with IP Telephony an automated attendant allows callers to be transferred to an extension number.

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Call QueuesPlace callers in line until the next available person can answer.

Call PopDisplay contact details and key information for an incoming call improve customer experience by knowing the caller.

Call RecordingVoiP allows for call exchanges to be recorded by approval. Capture details, or use the data to help your team improve customer service and deliver quality solutions for your clients.

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Interactive Voice Response (IVR)Interact with a computer operated phone system via touchphone or speech recognition, IVR can respond with pre recorded or dynamic audio customer service directions.

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Instant MessagingChat in real time over the internet, improve workflow, efficiency and productivity. IM technology is familiar to all, has many features and allows instant communication to remote areas.

Video ConferencingMeet face to face over the area, based in Perth with a regional workforce throughout Western Australia? Improve internal communications with and stay connected over long distances.

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Integrate with CRMManage process and customers in one place. Automate repetitive tasks, reduce duplication and improve customer service levels when your integrate IPTel and CRM.

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Ability to upgrade Scale your IPTel/VoiP system to suit your needs, your organisation size and your location throughout Perth and regional Western Australia.

IP Telephony (VOIP)

What is IP Telephony?

How Does IP Telephony Work?

IPTel solutions in Perth and regional WA

Why switch to IP Telephony?

Cost

Scalability

Access

Versatility

Integration

Conferences

Enjoy great features with IPTel

Switch today

IP Telephony
(VOIP)